Frequently asked questions

SBX stores your products, picks, packs and ships your orders, and manages your returns from two B2C platforms: Corcelles (NE), Switzerland, and Saint-Soupplets, near Paris-CDG, France. Stock is tracked in real time in our warehouse management system (WMS).

SBX offers 50+ integrations, including Shopify, Magento, WooCommerce, Amazon and Google Shopping. ERPs and other business systems connect via API: orders, inventory, shipment data and status updates are exchanged automatically.

Yes, when possible: our platforms have same-day shipping capabilities. Order accuracy is above 99%.

Returns are received, inspected and restocked, and inventory is updated. The process is designed to improve customer retention.

Yes. Your inventory, orders and shipments are visible in real time, and your customers receive delivery tracking. SBX clients access their account through WMS Login.

Yes, if it becomes liable for Swiss VAT and has no seat or permanent establishment in Switzerland: it must appoint a representative domiciled in Switzerland (art. 67 VAT Act). VAT liability generally starts at CHF 100,000 of annual turnover, earned in Switzerland and abroad (art. 10 VAT Act). SBX can take on that role through an entity within the group.

No. With a fiscal representative and a local logistics platform, you sell to Swiss customers without setting up an entity. Appointing a representative does not create a permanent establishment (art. 67 para. 3 VAT Act).

Since 1 January 2024, Switzerland no longer levies customs duties on industrial products; agricultural and fishery products are excluded. Import VAT still applies, at the standard rate of 8.1%.

Switzerland is in Europe but outside the EU customs territory. With a platform on each side of the border, your stock is already in the right territory: your Swiss customers receive domestic deliveries, and so do your EU customers.

A logistics platform in Switzerland for wholesalers: SBX collects and consolidates purchases from European brands, handles customs, stores the goods, prepares country-specific orders and ships them to stores and distribution centers worldwide.

Goods stay under customs supervision until their next destination is confirmed. A wholesaler can keep stock in Switzerland and release it progressively, according to demand.

Road, air and ocean (FCL, LCL or break bulk), domestic and international. SBX relies on a partner and agent network covering 119 countries and 240+ carriers.

Yes. Our licensed team handles customs procedures at origin and destination and follows regulatory changes. Our customs compliance rate is 99.8%.

A warehouse management system built for e-commerce, connected to your platforms and ERP, and CargoWise for transport and customs. Both feed shipment tracking and reporting.

Emissions are calculated for each shipment in accordance with EN ISO 14083, the international standard for transport emissions. They are shown from quotation to final invoice.

Yes. Alongside the emissions data, you can choose to contribute to reforestation projects through our partnership with One Tree Planted.

Get in touch with our team. A discovery call helps us understand your flows; we then propose a custom logistics plan, followed by a swift onboarding.

Switzerland: Les Vernets 4, 2035 Corcelles (NE), +41 32 519 10 20, swissop@sbxlogistics.com. France: 2 Avenue du Montboulon, 77165 Saint-Soupplets, +33 1 88 33 09 00, franceop@sbxlogistics.com.